What are Software Support Services?

Software support services are generally technical support services that are delivered for specific software products. Software support services include remote troubleshooting capabilities, installation assistance and basic usability assistance.

Software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software.

Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software.