How a Knowledgebase Can Quickly Help Reduce Customer Support Costs By 33% or More

Category: Knowledgebase

What is a knowledge base? A knowledgebase is a software tool that enables your customers find answers to their support questions on their own, without having to email or contact you for help.A knowle...

7 Tips on How to Better Secure Your Home Network

Category: Knowledgebase

Ensure your home Wi-Fi service set identifier(SSID) is not the default oneThe SSID is the network’s name. Many manufacturers give their wireless routers a default SSID. When a computer with a wireless...

What's a Knowledgebase and How It Can Help Improve Customer Happiness

Category: Knowledgebase

A knowledgebase is more than a collection of articles. A knowledgebase is a powerful tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!). A knowledgebase is s...

What are application modernization services?

Category: Application Modernization Services

Application modernization services address the migration of legacy software to new applications or platforms, including the integration of new functionality to provide the latest functions to the busi...

What are Software Support Services?

Category: Software Support

Software support services are generally technical support services that are delivered for specific software products. Software support services include remote troubleshooting capabilities, installatio...

What is software maintenance?

Category: Software Maintenance

Software maintenance is the modification of a software product after delivery to correct faults, to improve performance or other attributes, or to adapt the software product to a modified environment...