Help Desk Software

What is software maintenance

Software maintenance is the modification of a software product after delivery to correct faults, to improve performance or other attributes, or to adapt the software product to a modified environment.

A common perception of maintenance is that it merely involves fixing defects. However, one study indicated that over 80% of maintenance effort is used for non-corrective actions. This perception is perpetuated by users submitting problem reports that in reality are functionality enhancements to the system.

See: Software Maintenance Services

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